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COMPLAINTS HANDLING PROCEDURE

Kenya Nuclear Electricity Board is dedicated to ensuring utmost professionalism when it comes to service delivery.

What is a complaint

A complaint is an expression of dissatisfaction made against the Board or about the service delivery of the members of staff of the Board or about any policy of the Board.

 KNEB will invesitgate any complaints in confidence and act on them accordingly.

The standard procedure for handling complaints is as follows:

  1. The Complaints Handling Officer designated by the committee shall receive complaints on a monthly basis
  2. The designated Complaints Handling Officer shall pass the information in writing on the number and natures of complaints in writing to the chairperson of the committee within the first three working days of the month
  3. The chairperson shall make arrangements for the Complaints Handling & Management committee to meet within three working days from the date s/he was informed of the complaints.
  4. The Complaints Handling Officer shall investigate all the complaints and decide on their eligibility
  5. If the complaints are not eligible, the committee shall dismiss them through the Complaints Handling Officer who will transmit the information to the complainant in writing within seven days. The process shall end there. If the complaints are eligible, the process shall continue from iv.
  6. The committee shall after the investigations, discuss and recommend the corrective actions to the appropriate Head Of Department in writing, for implementations of the actions within a stipulated period of time.
  7. The Head Of Department shall report in writing on the corrective actions undertaken
  8. The Complaints Handling Officer shall investigate the corrective actions taken. If satisfied with the actions, the Complaints Handling & Management committee shall communicate in writing to the user, through the CHO.
  9. If the Complaints Handling Officer is not satisfied with the corrective actions taken, the Complaints Handling & Management committee shall communicate back in writing to the Head Of Department for necessary actions to be implemented. If the Head Of Department refuses to cooperate the Complaints Handling & Management committee shall communicate in writing to the Commission on Administration of Justice for further action

 Click to download the standard procedure for handling complaints for more details

 

 

 

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Welcome to KNEB E-learning on Nuclear Power

KNEB Nuclear E-learning is an open elearning platform that is designed to provide stakeholders with knowledge and understanding on various aspects of Nuclear power. The stakeholders include

Decision makers, advisers and senior managers in governmental organizations, regulatory bodies, utilities and industries, as well as donors, suppliers and other related bodies;

Students, academics and researchers in the nuclear field and;

Those involved in expanding existing nuclear power programmes.

Click to visit KNEB Nuclear Elearning

  • The USA is the world's largest producer of nuclear power, accounting for more than 30% of worldwide nuclear generation of electricity.
  • The country's 100 nuclear reactors produced 798 billion kWh in 2015, over 19% of total electrical output. There are four reactors under construction.
  • Following a 30-year period in which few new reactors were built, it is expected that four more new units will come online by 2021, these resulting from 16 licence applications made since mid-2007 to build 24 new nuclear reactors.
  • Government policy changes since the late 1990s have helped pave the way for significant growth in nuclear capacity. 
  • Some states have liberalized wholesale electricity markets, which makes the financing of capital-intensive power projects difficult, and coupled with lower gas prices since 2009, have put the economic viability of some existing reactors and proposed projects in doubt.
  • Jordan imports most of its energy and seeks greater energy security as well as lower electricity prices.
  • It is aiming to have two 1000 MWe nuclear power units in operation by 2025 to provide nearly half the country’s electricity.
  • Jordan has significant uranium resources, some in phosphorite deposits.

Jordan imports over 95% of its energy needs, at a cost of about one-fifth of its GDP. It generated 17.3 TWh, mostly from oil, and imported 0.3 TWh net in 2013 for its six million people, consumption being 14.5 TWh. In 2012, due to gas supply constraints from Egypt, its electricity supply supply was 84% from heavy fuel oil and diesel, instead of natural gas which previously provided the majority, and 5% was imported. In 2013, 74% of electricity was from oil.

It has 2400 MWe of generating capacity and expected to need 3600 MWe by 2015, 5000 MWe by 2020 and 8000 MWe by 2030 when it expects doubled electricity consumption. About 6800 MWe of new plant is needed by 2030, with one third of this projected to be nuclear. Per capita electricity consumption is about 2000 kWh/yr. Jordan has regional grid connection of 500 MWe with Egypt, 300 MWe with Syria, and it is increasing links with Israel and Palestine. This will both increase energy security and provide justification for larger nuclear units.

Also it has a "water deficit" of about 600 million cubic metres per year (1500 demand, 900 supply). It pumps about 60 million m3/yr of fossil subartesian water from the Disi/Saq aquifer, and this is set to rise to 160 million m3/yr in 2013. It contains elevated, but not hazardous, levels of radionuclides, principally radium. (Drinking 2 litres per day would give a dose of 1.0 to 1.5 mSv/yr.)

Jordan's 2007 national energy strategy envisaged 29% of primary energy from natural gas, 14% from oil shale, 10% from renewables and 6% from nuclear by 2020.